Frequently asked
questions.
Answers to common questions about engagements, billing, and service delivery. For anything not addressed here, our office is available during business hours.
01How do I begin working with CALAC?
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How do I begin working with CALAC?
Start by scheduling an introductory consultation. Following the consultation, we determine whether our services are appropriate for your objectives.
02When am I charged?
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When am I charged?
Clients are charged according to the payment schedule contained within the written consulting agreement.
03Do you sell physical products?
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Do you sell physical products?
No. CALAC provides professional consulting and management services only.
04How are consulting services delivered?
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How are consulting services delivered?
Services are provided through meetings, written reports, strategic planning sessions, telephone calls, video conferences, and ongoing advisory support.
05Can I cancel a project?
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Can I cancel a project?
Clients may request cancellation before services are substantially performed.
Any approved unused portion of prepaid services will be converted into a non-expiring service credit that may be applied toward future engagements with CALAC.
Cash refunds are generally not issued once payment has been processed.
06What if I have a billing question?
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What if I have a billing question?
Please contact our office immediately. We are committed to resolving billing questions quickly and professionally before escalation becomes necessary.